At Aye & I Apothecary, every order is prepared with care. We strive to process and ship your order as quickly as possible while ensuring each product meets our quality standards.
Orders are typically processed within two (2) business days. During product launches, holidays, or periods of higher order volume, processing may take a little longer. If there is a significant delay, we’ll contact you directly.
Orders are shipped through USPS Priority Mail whenever possible.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
USPS Priority Mail typically delivers within 1–3 business days after shipment. Delivery times are estimates provided by USPS and cannot be guaranteed.
Occasionally, weather, holidays, or carrier operations may delay delivery. Once your package has been transferred to USPS, shipping timelines are outside of our control. We appreciate your patience and will gladly assist you if issues arise.
Please review your shipping address carefully before placing your order.
If you need to update your address, contact us at hello@ayeiapothecary.com as soon as possible. We can make changes only if your order has not yet shipped.
Aye & I Apothecary is not responsible for orders delivered to an incorrect address entered during checkout.
If your tracking information shows your package has been delivered but you have not received it, we recommend waiting up to five (5) business days, as packages are occasionally scanned before final delivery.
If your package still hasn’t arrived, please contact us within 30 days of the delivery date at hello@ayeiapothecary.com and include your order number. While we cannot guarantee carrier outcomes, we’ll gladly help you work with USPS to locate your shipment.
Due to the nature of our handcrafted personal care products, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within seven (7) days of delivery at hello@ayeiapothecary.com.
Please include:
We’ll review your request promptly and work with you to make it right whenever possible.
If your package is lost or delayed in transit, please refer to our Shipping Information page for additional guidance.
The Aye & I Apothecary Newsletter
Aye & I Apothecary is not just a brand; it’s a community. Aye & I invites you to be a part of our growing family. Connect with like-minded individuals who share your passion for natural wellness and holistic living.
What Awaits You: